Customer Reviews 2018-02-18T12:09:58+00:00

Save Time & Money With a Safe, Efficient, Professional Installation of your Smart Home Products

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Prompt, knowledgeable, polite.  You can’t ask for more.  Drew was patient and professional.

Scott M.

Awesome work. Resolved the issue with expertise.

Sri Harsha P.

Connected Technology installed a Nest thermostat for me over the Thanksgiving holiday and I couldn’t be happier with the experience. They’re very pleasant to deal with, there was no up selling, and they honored the quoted price.  The tech was nice and competent and did an excellent job. This will be my go-to tech company. I highly recommend.

M.S.

Had an issue after I installed my Nest myself in my new house, was pretty much able to identify the issue, but was unable to fix it myself. Connected came over and fixed it in a jiffy, fair price and very friendly. Will def use them in the future for any issues! Thinking about getting a Ring installed on the front door, so just might have to give them a call soon.

Packy F.

Amazing service! We needed our tv mounted on an awkward fireplace and Bill and his team fit us in right away and did an amazing job! They were very confident and brought everything they needed (even a mount as we weren’t sure which one to get!) They threaded the cables behind our fireplace so you cannot see them and we are very happy with the results! Will definitely recommend and call again for our other needs!

Shauna B.

I purchased a security camera system similar to the ones at Costco or Sams and was looking for someone to do the install on my home. It’s a hard-wired system so I wanted someone who was knowledgeable and experienced, wasn’t going to have an issue with installing something they didn’t sell, and most importantly someone who I felt I could trust being (and drilling holes!) in my home. Bill and his team fit the bill perfectly. He went above and beyond many times. There were challenges with the install but he met them head-on in the most professional way and I’m very happy with the end result. Thanks Bill and Team!

Kim T.

Update:  Jennifer gave me a call and apologized for the miscommunication and refunded us the difference. She was genuine and honorable which was greatly appreciated!  My fiance and I purchased a nest a few months ago and were ready to have it installed. I had a few companies reach out to me – but Connected Technology had the best pricing. They informed me that it was a $95 fee for them to “inspect” and if there weren’t any issues beyond just installing the nest – they would do it for that price of $95.  Once the technician got there – he informed us that the lady working for them was “new” and incorrectly quoted us. The new price was $129… we were super confused why there was a difference in price. He did not have to do anything other than hook up a few wires to the nest and it began working. He was in our home for maybe 15 minutes.  Super unprofessional for the quote to be $95 and he did not have to complete any excess work for the price to increase but we were charged $129. Not the best experience and I probably would not use them again. :/

Jessica B.

I’ve been so impressed with the knowledge, and terrific service Bill and his team offer.  You can’t go wrong having your home made safer, more energy-efficient and hassle-free with  Connected Technology.  Smart Homes are the wave of the future, and this group will help you figure out the best systems for your home. I highly recommend them!

Cathy S.

Bill went above and beyond to install our Nest Thermostat. We have a proprietary system that made it difficult for self installation. We called Connected Technology as soon as they opened on Saturday morning and Bill was able to squeeze us in on the same day. Before I could ask any questions he made sure to explain to us everything he was doing during the installation. We will definitely call them again for future installations.

Marcus S.

Great company and Bill does a great job.  We had a problem with the installation of our Nest thermostat.  Bill came out the same day and fixed the problem by adding a common wire to ou thermostats since we a dual zone system.  After he got everything working he gave us a tutorial on how to use the system and installed the APP on our phones.  We highly recommend Connected Technology.

Linda C.

Mary Ann J.

I contacted Bill on a Saturday evening after having an issue with my Nest Thermostat installation. Bill was extremely responsive and knowledgeable. He came out diagnosed the issue and ended up finishing my install and another downstairs. Connected Technology has my highest endorsement.

Brian V.

Amazing customer service. I called this am and Bill, the owner was at our house in half an hour. Very humble and down to earth. He assured us that the product would work well with our HVAC and that there was nothing to worry. We had been struggling for NEST to work for last three days. He was great and fixed everything quickly and very professionally. He even vacuumed the carpet. Love this guy and their service. I recommend them without any reservation.

Parimal B.

Amazing service! Bill was actually hired to fix another vendor’s mistake that had our TV melting over the fireplace! He was so incredibly thorough and patient, and was bound and determined to make sure we were taken care of. He specially designed a heat shield to protect our TV from the fireplace and I can’t say enough about the quality of his work. Plus… he is just so incredibly nice!

DeDe C.

Professional, fast, friendly, and knowledgeable. They went above and beyond and gave me valuable tips while installing new wiring for my NEST thermostat. Excellent service!

Krista G.

Great company and Bill is very professional. We had trouble with the installation of our Nest thermostat. Bill came out the same day and added a common wire to our system so both thermostats worked correctly. 

Linda C.

I have nothing but praise for the service I had done with the installation of my attic fan on top of my roof. Bill was very kind and professional. When he entered into my house Bill actually put protection cover over his shoe to protect my carpet.. I highly recommend connected technology for my our next job

William G.

Bill went above and beyond to install our Nest Thermostat. We have a proprietary system that made it difficult for self installation. We called Connected Technology as soon as they opened on Saturday morning and Bill was able to squeeze us in on the same day. Before I could ask any questions he made sure to explain to us everything he was doing during the installation. We will definitely call them again for future  installations.

Marcus S.

Great company and Bill does a great job.  We had a problem with the installation of our Nest thermostat.  Bill came out the same day and fixed the problem by adding a common wire to ou thermostats since we a dual zone system.  After he got everything working he gave us a tutorial on how to use the system and installed the APP on our phones.  We highly recommend Connected Technology.

Linda C.

I have never met a more honest business man. He is not pushy he presents the different options that he thinks would be best for the situation and lets you decide. I recommend him to all my friends.

John B.

After flooding our house just before Christmas, we decided it was time to for smart home upgrades that would help us avoid unnecessary water damage issues in the future. After speaking with several companies and comparing prices and costumer service, we ultimately decided to hire Connected Technology to install 8 water leak sensors and a whole house water shut-off system. BEST DECISION EVER! Some of the other companies we talked to seemed more interested in making the sale than really hearing our wants and needs. Bill and his team asked all the right questions, offered products that met those needs and didn't try to up-sale us on anything else. As for the work itself: The CT team arrived when they said they would, did the work in a timely manner, took the time to train us on its use, and have been readily available for any and all follow-up questions. We especially loved that they had trained techies for the tech work, and trained plumbers for the plumbing work. Smart lighting and smart security is next on our list and you can be sure we will be using Connected Technology! 

Bill W.

Fast

Charles R.

they did the job

Richard E.

The gentleman who came to do the work was very polite and on time. He said the problem was so minor that he would fix it for no charge , not even a service fee which I wouldn't allow him to do, but I thought it was very honest and considerate of him to be forthright and truthful and not try to take advantage of us. Great company!!

Bob C.

Connected Technology is now my go-to company. They installed two hanging lights (one light needed reinforcement in the ceiling), a ceiling fan, and a wall switch, in a few hours for a very reasonable amount. Everyone I talked to from the company was professional and friendly. 5 stars plus.

Ruth E.

Everyone I dealt with was pleasant and easy to talk to. Our electrician was on time, professional, friendly, knowledgeable and answered all my questions. I had a question after installation of my Ring and spoke with Bill, who happens to be the owner. He was so friendly and easy to talk to and answered my question without hesitation. I couldn't have asked for a nicer company to work with. They will be who I call if I need an electrician and I will recommend them to friends.

Maria S.

My husband and I had excellent quality work by Bill and son Drew. They were on time and very professional. We had 2 ceiling fans installed, an outlet that kept burning up my blow dryers replaced, and two security Ring systems installed (flood light camera & doorbell) and they did a great job. Due to some issues with the Ring doorbell needing a higher voltage than what we had, Bill and Drew replaced a transformer to accommodate it as well. They were very reasonable in price and I am sure I will have future projects for them.

Myrna A.

Showed up and completed work on time. Cleaned up afterwards. Kept me informed at all times.

Tom S.

Very high priced, but very nice work.

Jeanine L.

Great local company and did a great job. They ensured my satisfaction and completed the work according to my specifications. Also, great customer service and they informed me before the technicians came over and they technicians came right on time. A very satisfied customer and will hire this company again for my other needs.

Waseem S.

5 Stars

Steve T.

FIVE STARS

Jerry J.

FIVE STARS

Hardy and Linda M.

FIVE STARS

Frank S.

He is returning on Thursday to finish the job. Some replacement items needed to be ordered.

Dan B.

He was very professional, thorough, polite and knowledgeable about his skill. I have already recommended him to a family member.

Bunny M.

Outstanding work

Ervin H.

Quick response, mounted the TV the same day.  Service was great!

Jacqueline E.

 

More Customer Reviews

We had an air conditioning crisis after trying to install a nest thermostat ourselves … and it was only 108 degrees outside!! Even though it was a Saturday evening, Bill came right over and had us up and running in no time! It wasn’t even a Nest issue, but Bill has HVAC experience as well so he knew what was wrong immediately. Very professional, knowledgeable and efficient. I am now having him install our Nest security cameras. Highly recommend him for all your HVAC needs or home security and upgrades.

Trudy V.

During a time when the service industry forgot they were in the service industry and often leaves much to be desired, Connected Technology was a breath of fresh air. Bill is responsive and reliable, friendly and fair, patient and professional. He comes up with creative solutions that are not only problem-solvers, but cost-effective and while the job and/or technology can be confusing, Bill happily provides a thorough explanation. His team are also experts and performed as an extension of Bill. Overall, I was very pleased with Connected Technology’s service and product such that I will certainly use them in the future and recommend them to others.

Sam D.

Would and probably will use again.

Steven M.

Even though it was Saturday evening Bill was extremely responsive and helpful. He came out found this issue, (fuse in the furnace), replaced the part and completed our install. Bill was a life saver.

June 18, 2017

Very well. I was totally impressed with the technicians. They even put cover shoes over their foot wear and vacuumed any dust left from drilling. Friendly, knowledgeable and efficient. They knew exactly what to do and it all works perfectly. I am one happy customer.

August 4, 2017

It went quickly, and very professionally.

August 24, 2017

Bill and Drew were great, on time, used overshoes automatically and did an outstanding job. Things took a bit longer then they anticipated due to me not remembering where the transformer for the door bell was, but they were not rushed and just got on with the job. Thanks. 

Gordon S.

Bill came out to upgrade my home networking panel and went above and beyond. He was so nice and professional, as were the ladies I spoke with on the phone. I can’t say enough good things. I would definitely recommend them, and will be contacting them for my future needs. Thank you Bill! 

Justin F.

Professional, fast, friendly, and knowledgeable. They went above and beyond and gave me valuable tips while installing new wiring for my NEST thermostat. Excellent service!

Kristina G.

Drew was great as usual, very knowledgeable. 

Cheryl M.

Steve was very professional and helpful. He thoroughly explained the issues, resolved them quickly, and described the functionality of the nest in detail.  

Kevin L.

It was really a pleasant experience working with Bill and his team. Being new to this area I relied on Yelp for some recommendation for home networking/AV pros. Bill responded back immediately and we set up an appointment to discuss scope of work and a quote. He understood my project and prepared detailed quote. My project involved setting up HT, Cat 6 cabling throughout house and Security camera. I wasn’t sure if I’m ready to everything as a single project or break it down. His itemized quote helped me to make a decision. On the day of HT installation, his team started early morning. Ours is a old house which got remodeled recently , so it wasn’t easy to run wire through the attic. Mind you though I requested quote from couple of other contractor who described to me this as much more complicated project. Bill was very confident of what he is doing, and he had couple of approaches to get the job done. His crew was very professional and cleaned up everything afterwards. Later that evening I invited few friends, and they were really impressed with job. If I can summarize my feed back in few bullet points : – Quick response and clearly communicated any change in plan. Jennifer was awesome. – Detailed quote with complete flexibility of how you want to finish project. He will work with you to finish the project in most efficient manner. – Very professional , knowledgable and give you multiple options. Best part they continuously try to improve on that. Bill and Drew went to CES to understand some of the new tech. – From a pricing perspective they were completely reasonable and very affordable. – High quality work, left nothing behind for us to take care. Received bunch of compliments from my friend. I would definitely hire connected technology for any future work and recommend him to others as well.  

Bijish R.

I already have plans to have Connected Technology to do more projects at my house. Bill Horbaly was incredibly helpful and I look forward to his workmanship again.  

Michael G.

Bill was amazing! Was prompt, professional and knew the product (Ring) extremely well.

Dana M.

Fine individual who performed the work. I will certainly recommend you to friends and will have Connected Tech back to do more for us.

Jennifer H.

If you received excellent customer service from Connected Technology, please leave us a review on your favorite review site below — and thank you!

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